FAQ
Most frequent questions and answers
If you are eligible to enroll, you should have received an enrollment packet from either your HR Manager or LeTort Trust Administrator. Instructions on how to enroll are included within the packet.
Once you log into your account, click on the setting icon in the top right corner of the browser. Select Beneficiaries. Make your intended changes and click save. You should receive a confirmation email later that day.
Steps:
- Log into your account
- Go to the Settings Icon in the top right corner
- Click on Beneficiaries
- Review Beneficiary information displayed and make changes. Can modify existing, add new or delete.
- Confirm and Save
(Step 3: How do I make a beneficiary change)
(Step 4 and 5: How do I make a beneficiary change)
Once you log into your account, follow these steps:
- Click on “Personalize your Retirement Savings”. You will then see your current contribution rate.
- Below this you will need to click “Modify your Savings Strategy”. Make your intended changes and click continue.
- Confirm your strategy and authorize. (You should receive a confirmation email later that day.)
Under your contribution rate on the projected retirement income page, iJoin will tell you whether your employer contribution is being optimized or not. If you are not taking full advantage of the employer contribution, you will see an orange triangle and have a note of the amount needed to reach this goal. As you increase your contribution rate, you should see the warning removed and instead see a green checkmark telling you the employer contribution is optimized.
Once you log into your account, follow these steps:
- Click on “Personalize your Retirement Savings”. You will see your current investment election.
- Below this you will need to click “Change Investment”.
- Make your intended changes and click save.
- The next page is an overview, and you will need to click continue to confirm the change. Confirm your strategy and authorize. (You should receive a confirmation email later that day.
(What participants see when changing their investment allocation)
Before you confirm your strategy and authorize your new investment change, there will be a question on whether you want a “Balance Transfer”. If you want to transfer your existing fund balances to your new investment allocation, you must say “Yes” before confirming and authorizing. In most cases, you will want to transfer your balance so your full account balance is in your intended investment allocation and not split amongst more than one.
(What participants see when transferring existing balance to new investment allocation)
Confirmation emails are typically sent out once a day in the afternoon when the transactions are processed by the LeTort Trust team.